Privacy Policy

Global Edge Coach Ltd respects your privacy and is committed to handling personal information transparently and securely.

This Privacy Policy explains what personal information we collect through globaledgecoach.com, why we use it, how long we keep it, who processes it on our behalf and the rights available to you.

1. Who we are

The data controller is:

2. Information we collect

We may collect personal information when you contact us or submit a form through the website.

Depending on the form you use, this may include:

• name
• email address
• company
• role or job title
• company or career-related need
• approximate number of participants
• area of interest
• message or information you choose to provide
• form language
• submission date and time

Our hosting and infrastructure providers may also process technical information such as IP address, browser information and server logs as necessary to operate and secure the website.

3. How we use your information

We use personal information to:

• respond to enquiries and information requests
• provide information about our services
• take steps requested by you before entering into a contract
• manage business and corporate enquiries
• maintain appropriate records of communications
• operate, secure and maintain the website and enquiry system

Website enquiries are not automatically added to a marketing or newsletter list.

We do not currently use website enquiry data for automated decision-making or profiling.

4. Lawful bases

Depending on the circumstances, we process personal information because:

• it is necessary to take steps at your request before entering into a contract or to perform a contract; or
• it is necessary for our legitimate interests in responding to enquiries, managing business communications, operating our services and protecting our website, where those interests are not overridden by your rights and interests; or
• we need to comply with a legal obligation.

Where consent is required for a specific activity, we will ask for it separately.

5. How long we keep enquiry data

Corporate enquiries and Request Information enquiries stored in our website database are automatically deleted after 12 months from their original submission date.

A scheduled clean-up runs daily, so deletion may occur within approximately 24 hours after the 12-month period expires.

Copies of communications or information that become part of a client relationship, contractual record, financial record, legal obligation or dispute may be kept separately for the period required or justified for that purpose.

Internal email notification copies held in Google Workspace remain subject to our internal email and record-management practices.

6. Service providers

We use third-party service providers to operate the website and manage enquiries.

Lovable

The website and enquiry database use Lovable infrastructure.

Website enquiry records are stored in the European Union, in AWS region eu-west-1 (Ireland).

Lovable may use subprocessors and technical infrastructure necessary to provide and secure its services.

Resend

Resend is used only to send internal notification emails when a website enquiry is submitted.

Information sent to Resend may include:

• form type
• name
• email address
• language
• company
• role
• company need
• area of interest
• approximate participants
• message

depending on the form completed.

Resend stores customer data, including email content and delivery logs, in the United States. International transfers are protected using appropriate contractual and legal safeguards.

Google Workspace

Website enquiry notifications are delivered to our Google Workspace email account.

Google Workspace stores the notification copy, not the original website database record.

Google may process customer data in countries where Google or its subprocessors operate. Where required, international transfers are subject to appropriate safeguards.

7. International transfers

Some service providers may process personal information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we rely on appropriate transfer mechanisms and safeguards required by applicable data protection law, which may include adequacy decisions, Standard Contractual Clauses and UK transfer mechanisms.

8. Cookies and browser storage

The website currently does not set advertising or analytics cookies.

The site uses necessary browser storage:

gec-lang — remembers your language preference.

gec-consent — remembers your privacy/cookie preference and when it was recorded.

These items are used only to provide essential website functionality.

Google Analytics and Meta Pixel are not currently active on the website.

If non-essential analytics or marketing technologies are introduced in the future, this policy and the consent mechanism will be updated before they are activated.

9. Marketing

Sending an enquiry through the website does not subscribe you to marketing communications.

If we introduce newsletters or other direct marketing in the future, any required consent or opt-out mechanism will be handled separately.

10. Your rights

Depending on the circumstances and applicable law, you may have rights including:

• access to your personal information
• correction of inaccurate information
• deletion of your information
• restriction of processing
• objection to processing
• data portability
• withdrawal of consent where processing is based on consent

These rights are not absolute and may depend on the lawful basis and circumstances of the processing.

To exercise a privacy right, contact:

jfraga@globaledgecoach.com

11. Complaints

If you have concerns about how your personal information is handled, please contact us first so we can try to resolve the issue.

You may also have the right to complain to the UK Information Commissioner's Office (ICO) or another competent data protection authority where applicable.

12. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.

No method of online transmission or storage can be guaranteed to be completely secure.

13. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change.

The latest version will always be published on this page with its current update date.